Privacy Policy

1. Introduction

CleanSmart Solutions is committed to preserving your privacy. Please read the following privacy policy to understand how we use and protect the information that you provide to us. When we refer to “CleanSmart”, “we”, “us” or “our”, we are referring to CleanSmart Solutions, and as applicable any member of our group, including our subsidiaries, as defined in section 1159 of the UK Companies Act 2006, who are the data controllers. This privacy policy applies to our processing of personal data when you use our services, visit our websites or mobile applications or otherwise interact with us. It is important for us to process and use your data only in accordance with the prevailing privacy and data protection legislation (including the EU General Data Protection Regulation (GDPR), the Privacy and Electronic Communication Regulations (PECR) and the Data Protection Act 2018) and your expectations, and to be transparent with you in how we process and use your data. This privacy policy will explain what data is collected, why it is collected, how the collected data is used and your options and rights regarding the collection of your personal data.

2. Who we are

We are an professional cleaning and property services supplier providing all services, as set out on our website, to the facilities and premises owned by our clients. From humble beginnings as a small family business, we’ve grown our specialisms and expertise to offer a range of high quality, sustainable and iaccredited services. As a private, family-owned business we are not like public limited companies. Where other companies must focus on meeting short term targets, our private ownership enables us to make long-term investments. This means we have strong relationships with our clients and longevity in the services we provide to them. We are all about supporting our clients’ long-term vision and objectives. We work at the heart of our clients’ businesses, and our sector expertise means we can design sustainable service solutions that align with their business strategies.

3. What data we collect

In connection with the different ways we may interact with you and the various services that we provide, we collect the following categories of data:

C1: Contact information including name, address, telephone number and email address.

C2: Identity data including gender and data of birth.

C3: Communication data between you and us, including recordings of calls to our service centres, e-mail communication, online chats, comments and reviews collected through surveys or posted on our channels and on social media platforms.

C4: Digital information data collected when you visit our websites, applications or other digital platforms, including IP addresses, browser data, traffic data, social media behaviour, and user patterns. If you subscribe to our newsletters, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.

4. Where we collect your data from

Most of the data that we have about you are provided by you. We collect C3 and C4 data from our websites, applications and similar digital platforms.

5. Use of your information

Communication

Description: We use C1, C2 and C3 data to ensure that we can supply the goods or services you have requested. We may provide such information by electronic or other means.

Legal basis: We use such data as part of our business relationship. Further, we use such data to provide you with other information necessary to fulfil our legitimate interests, including to ensure that we process invoices and to contact you, where necessary, concerning any orders you may place with CleanSmart Solutions.

Disclosure: We may disclose C1 and C2 data to our corporate partners, as they may need this information to communicate with you and to provide support and assistance.

Direct Marketing

Description: We use C1, C2 and C4 data to provide you with newsletters from us about our products and services.

basis: Our use of such data is based on our legitimate interests in providing you with relevant information to promote our products and services. You may opt out of receiving such information at any time.

Disclosure: We may process your data to enable us to send you relevant information to promote our products services.

Profiling

Description: We may use and compile C1, C2, C3 and C4 data for profiling purposes. Profiling is an automated processing of personal data where your personal data is used to evaluate, analyse and predict your preferences, interests and behaviour (profiling). We use this data to provide you with customised information about services and offers that you may appreciate.

Legal basis: We carry out profiling to fulfil a legitimate interest, which is to customise our services for your benefit. You may object to our use of your personal data for profiling purposes at any time.

Disclosure: We will not disclose the profiles we have generated based on your data to third parties other than any member of our group.

Security

Description: We may carry out video surveillance on premises and store C4 data to prevent crime and ensure your safety.

Legal basis: We carry out video surveillance that is necessary to fulfil a legitimate interest which is to prevent crime and ensure your safety while you are on our premises.

Disclosure: We will not disclose video surveillance footage to third parties unless required by law or on request from authorities.

6. How long we store your data for

We will only store your data for as long as it is necessary to fulfil the purpose of the processing of your data.

We will store your C1, C2, C3, and C4 data from the point for the duration of our contractual relationship and up to a period of three years after our contractual relationship has ended, if we believe this is necessary to handle potential complaints or claims. We may store your data longer if you wish for us to keep your data and you have consented to this.

We will store C4 data as required by applicable law.

We will store your C1, C2, C3 and C4 data for as long as you wish to receive information and marketing communications from us.

We store video surveillance footage for a period of 48 hours. If we deem it necessary to deliver video surveillance footage to the police due to a criminal incident or similar, we may store the video surveillance footage for 30 days.

7. Disclosure of your information

The information you provide to us will be held on our computers and may be accessed by companies within our group of companies who act for us for the purposes set out in this privacy policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

Where you have provided us with your details for marketing purposes, we may also allow other companies in our group, to contact you occasionally about related products and services which may be of interest to you. They may contact you by post and telephone, as well as by email. If you change your mind about being contacted by these companies in the future, please let us know.

If we pass your information to non-EEA/International organisations for processing on our behalf, we will ensure the appropriate level of protection is offered to your information, to ensure its protection as per the Data Protection Laws, while taking into account that the non-EEA country may not have equivalent data protection and privacy laws to the EEA.

Finally, if our business or part of it enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

8. Security

We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to process it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

9. Exercising your rights

Under the prevailing privacy and data protection legislation, you have a number of important rights. These are as follows:

  • Your right to request access to your data and information about processing (subject access request)
  • Your right to correct any errors in your information (right to rectification)
  • Your right to request erasure of your data from our systems and files - i.e. from our mailing lists (right to withdraw consent)
  • Your right to object to data processing (place restrictions on our processing of your data)
  • Your right to object to automated processing
  • Your right to be forgotten
  • Your right to data portability - where we are processing data that you have provided to us, on the basis of consent or as necessary for the performance of a contract between us, you have the right to ask us to provide your data in an appropriate format to you or to another controller.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please contact us via the details below.

10. Cookies

We use cookies on the websites to ensure functionality on the website, analyse website traffic and to see which areas of the website you have visited. Please read our cookie policy for more information.

11. Complaints

If you wish to make a complaint about how your personal data is being processed by CleanSmart Solutions (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and CleanSmart Solutions data protection representatives.

12. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to our website and, where appropriate, through email notification.

Cookie Policy

This website uses cookies. 

Small text files that can be used by websites to improve a user's experience are known as cookies. We use them to personalise content, provide social media features and help us look at traffic to our website.

As part of this, we may share information about your use of our site with our social media, advertising and analytics partners, who may combine it with other information that they’ve collected from your use of their services. 

The law states that we can store cookies on your device if they’re strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

Your consent applies to the following domains: www.cleansmartsolutions.uk

Customer Reviews

“I have used you before and both times now been very happy with the whole service from making the booking to the end result. I liked the reminder text. Simon who did the clean was very professional.

Mary Stupple, Snodland

“Friendly staff from start to finish. Fantastic service and my ovens look brand new. I have already recommended you to a friend who has been booked in. I will tell my other friends about you! Well done and keep up the good work.

Inus, Maidstone

“Always efficient, helpful and friendly. Great value for money and cannot recommend highly enough :) We use them for all of our end of tenancy cleans.

GreenLeaf Estate agents

““Another fantastic oven clean, CleanSmart Solutions are always so professional and do an excellent job.”

Customer in Chatham

““On time, very friendly, good value, full oven cleaned in just over the hour.”

Customer in Aylesford

““Danny arrived on time, introduced himself and was very courteous. He did a great job cleaning my oven.”

Customer in Maidstone

““Communication along with the service was excellent, everything was done to our satisfaction, very clean and tidy with no mess. Would definitely use them again.”

Customer in Maidstone